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Payer Access

Frequently Asked Questions

WELCOME

Welcome to the Adventist Health System (AHS) Payer Access website. This site provides you with instructions for requesting payer access to the AHS Health Record. It also provides instructions on how to utilize the web-based platform called Millennium Page (MPage) created by AHS to ease the access and review of medical records.

Adventist Health System is a faith-based health care organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety and patient satisfaction, Adventist Health System's more than 78,000 employees maintain a tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

With 46 hospital campuses and more than 8,300 licensed beds in 10 states, Adventist Health System facilities incorporate the latest technological advancements and clinical research to serve more than 4.7 million patients annually. The full continuum of integrated care also includes urgent care centers, home health and hospice agencies, and skilled nursing facilities.

Each Adventist Health System facility operates independently in delivering care and services to best meet the needs of the local communities they serve. While each entity is unique, all remain united in one mission of Extending the Healing Ministry of Christ.

INITIATING PAYER ACCESS REQUEST

To request access for your users, the delegated Payer Representative needs to complete the AHS Security Request Form for each of their company utilization review nurses. The required form can be downloaded by clicking on the link below. Submit your completed forms via secure email to the attention of Evelyn West at Evelyn.West@ahss.org. At this time we are granting security access to licensed clinical personnel for the purpose of utilization review. Note that security access may take up to two weeks.

Security Request Form

Security Request Form-Instructions

Each user must complete and sign the Payer Access to Information Systems Acknowledgement. The completed form needs to accompany each of the completed security request forms and must be sent via secure email as instructed above.

Payer Access to Information Systems Acknowledgement Form

Payer Access to Information Systems Acknowledgement Form-Instructions

OBTAINING REMOTE ACCESS

Once security access is granted, each user needs to contact the Adventist Information Technology Help Desk (AIT Help Desk) to complete the set-up for user remote access or SecureAuth. Information about completing the SecureAuth process can be obtained by clicking on the link below.

Link for SecureAuth

Each user is required to review the Quick Reference Guide for Using SecureAuth OTP with VPN. Upon completion of review, each user must contact the AIT Help Desk to complete the set up by dialing the number below.

1-800-873-4024

USER TRAINING

After remote access is completed, the licensed clinical personnel can proceed to log-in and begin reviewing the AHS Health Records. To assist users in navigating the AHS MPage, please refer to the AHS Payer Access Reference Guide for New Users by clicking on the link below:

Link for Reference Guide

Users are required to review the training video provided in the link below.

OBTAINING AIT HELP DESK SUPPORT AFTER INITIAL ACCESS IS GRANTED

For additional Adventist Information Technology technical support, contact the AIT Help Desk to generate a help desk ticket. Users will need to have their operator identification or OP ID readily available to expedite the process. The AIT Help Desk can be reached by dialing the number below.

1-800-873-4024