A young woman called me today to pass along a compliment. She said she came to Metroplex Adventist Hospital for an MRCP (magnetic resonance cholangiopancreatography) scan and that everyone was so nice, helpful and sweet, beginning with the person who signed her in. She then said that the imaging technician doing her scan was great. He talked her through the whole thing, and cheered for her throughout, saying she was doing a good job.
After the scan, she was sent to the Metroplex Endoscopy Center for an endoscopy and colonoscopy. She said that the employee at the front desk answered all of her questions, putting her mind at ease. Once she was taken in, she said that we communicated everything we were doing and that no one was upset with her because of her smaller veins, which, of course, she can't help. She called her doctor wonderful. She said that after she started crying because her initial tests showed nothing, the doctor used the words, "I haven't given up on you. I have other ideas that we can try."
When she was finished recalling her experience to me, the young woman's parting words were, "I've had so many problems with doctors and hospitals in the past. It was really nice to finally meet people who truly wanted to take care of me. I'm so grateful for Metroplex."